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Forum Discussion

IPI's avatar
IPI
Helpful | Level 6
6 years ago

Desktop application is blank when opened

I have a Dell Insperon 17 running Windows 10 When I open Dropbox from the start menu, I just get a blank dialogue box.  I cannot open by clicking the icon on the task bar. The sync is working corre...
Desktop
Setting up the apps
Windows
  • IPI's avatar
    IPI
    5 years ago

    My issue is resovled.  I was on Windows 10 version 1809.  When I updated to 1903 (I am now on 1909) it worked.  I thought auto update would have handled the new version install but it did not.

    I did have an issue with PowerPoint crashing after the update.  I had to uninstall a program I use to use my iPad as a second screen (Duet) and then redo the update.  They all get a long now.

    Regards, Ed

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello IPI - welcome to the Dropbox Community!

The content missing from the setup window is normally fetched from an online source and when the content fails to display, it usually means that the connection to our server is being blocked or interrupted.

Could you check if there's any antivirus, firewall or even a VPN/proxy setting that could be causing this and also ensure that our domains have been allowed? 

Pro hint: Use the offline installer of our latest, stable build upon re-installing whenever possible as it doesn't need to download anything during the install process, so it should complete successfully. You can find that below: 

https://www.dropbox.com/downloading?build=83.4.152&plat=win&type=full 

Let me know how it goes!

  • IPI's avatar
    IPI
    Helpful | Level 6
    6 years ago

    Thanks for the suggestions Walter.  Unfortunately they did not work.  I disabled the virus software and firewall.  (Dropbox was and is an allowed program.)  I uninstalled and tried to setup with your link.  Now I cannot sync files.  (I could beforre so I thought that meant I had a connection.)  When I click on the icon on the bar, it says I must connect an account.  However, when I try I get:

    I will uninstall and reinstall with the desktop installer so I can sync my files to access them.

    I appreciate your help.

    Ed

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the additional info Ed!

      If it's not too much to ask, I was wondering if you're still having this issue after re-installing our software on the affected device so please keep me posted on your progress.

      Happy Monday IPI! 

      • IPI's avatar
        IPI
        Helpful | Level 6
        6 years ago

        Hi:

        Now I cannot sync to my computer, whether I load the software from the link you gave me or using the download and update method.  Prior to my reinstall, the system was syncing.

        Both give the same dialogue and shown above.

        It is looking for me to login but I just get a blank.

        Ed

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