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Forum Discussion
Desktop App won't open Mac OSX 13.5
Dropbox won't open. I've deleted and resintalled and restarted several times but no joy. I'm getting the following error.
bn.BUILD_KEY: Dropbox
bn.VERSION: 186.4.6207
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 1d8796be-017f-523d-8aa1-aae974f47dbb
pid: 2178
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='mjjackson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MJ Jackson', pw_dir='/Users/mjjackson', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='mjjackson', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MJ Jackson', pw_dir='/Users/mjjackson', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/mjjackson'
appdata: '/Users/mjjackson/.dropbox/instance1'
real_path='/Users/mjjackson/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/mjjackson/Directeur Dropbox'
real_path='/Users/mjjackson/Directeur Dropbox'
not found
parent mode=0o40750 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/bq/cngw_ds12llgl1vkmymj08mm0000gn/T'
real_path='/private/var/folders/bq/cngw_ds12llgl1vkmymj08mm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/authentication/register_host_helper.py", line 500, in _try_register_host
File "desktop/dropbox/client/authentication/register_host_helper.py", line 676, in _on_register_host_success
File "desktop/dropbox/infinite/preferences.py", line 151, in update_local_config_from_server
File "desktop/dropbox/infinite/preferences.py", line 246, in _get_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 263, in _get_user_choice_root_policy_unlocked
File "desktop/dropbox/infinite/preferences.py", line 282, in _get_policy_for_source_unlocked
File "desktop/dropbox/infinite/preferences.py", line 78, in from_str
ValueError: 17232518993
- Nancy
Dropbox Staff
Hey MJJackson! Thanks for posting about this here.
The error log that you’ve provided, is it truncated perhaps, or or is it the full log you’re seeing on your end? If the former, can you please attach the full error log here?
Also, can you clarify when exactly you started receiving this error message? Did it appear after an OS/Dropbox update?
Keep me in the loop.
Hi Nancy
I got the error on a new mac. I installed dropbox, then wanted to change the sync settings. After that point the error started happening. I deleted the app and folders and tried to reinstall and the error kept coming.- Walter
Hey MJJackson - sorry to jump in here, but could you attempt a clean, advanced reinstall and let us know if you still get the same error?
You can use the offline installer from this page directly.
