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Forum Discussion
Desktop app won't install on new computer.
old computer, deleted app. Dropbox won't recognize app on new computer? Number to call? I only have 3 computers now.
Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
The only message is that I have 3 devices, and the free plan only allows 3. That is why I signed out and deleted the Dropbox App from the oldest computer. So I now only have 2 with the app and signed in... Somehow it isn't recognizing that I deleted the app and signed out of the old machine.
Please help.
Thank you
Megan
Dropbox Staff
Dropbox StaffHi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
