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Forum Discussion
Desktop app won't install on new computer.
old computer, deleted app. Dropbox won't recognize app on new computer? Number to call? I only have 3 computers now.
Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
Megan
Dropbox Staff
Dropbox StaffHi jaross, let's jump right into this!
It seems you're facing some issues when trying to install the desktop app to your new device.
Keep in mind that at the moment phone Support is available to Business users. Now in regards to the post, would you be able to share some additional info with me?
Do you get any errors? What happens when you try to install the app onto your device?
Keep me posted, and we'll take it from there!
The only message is that I have 3 devices, and the free plan only allows 3. That is why I signed out and deleted the Dropbox App from the oldest computer. So I now only have 2 with the app and signed in... Somehow it isn't recognizing that I deleted the app and signed out of the old machine.
Please help.
Thank you
- Megan
Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?
If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.
Megan.. I went into the section that you suggested. I did delete the correct computer...!!! Thank you so much for your help. The missing piece was to go to another place to delete the one computer!
Judy
