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Forum Discussion
"Couldn't start Dropbox" error on macOS Sequoia
Hi,
I am unable to run Dropbox whatsoever dropbox on my macbook. I have tried restarting my machine multiple times, furthermore I also tried to reinstall the Dropbox app on my mac.
Whenever I attempt to launch the app, I get a window with the message below :
Here is a sanitized version of the "following info" that doesn't include any personal details about me nor my machine :
Additionally, note that I am running Sequoia 15.1.1 on a macbook air m1.
Thank you for your time !
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, TaoufikIdrissi.
Would you mind copying the entire error log in your next reply, so we can investigate further?
Thanks in advance.
Sure, here it is. Note that I redacted sensitive information, if you need it please send me a message.
bn.BUILD_KEY: Dropboxbn.VERSION: 213.4.4597bn.constants.WINDOWS_SHELL_EXT_VERSION: 77bn.is_frozen: Truemachine_id: [REDACTED]pid: 742ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='[REDACTED]', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='[REDACTED]', pw_dir='[REDACTED]', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='[REDACTED]', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='[REDACTED]', pw_dir='[REDACTED]', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '[REDACTED]'appdata: '[REDACTED]'real_path='[REDACTED]'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '[REDACTED]'real_path='[REDACTED]'mode=0o40700 uid=501 gid=20parent mode=0o40750 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/b3/9w5yjt7n1_9cwfy767qq5h200000gn/T'real_path='/private/var/folders/b3/9w5yjt7n1_9cwfy767qq5h200000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 2158, in startup_highFile "desktop/dropbox/client_api/dropbox_connection.py", line 572, in __init__File "desktop/dropbox/client_api/connection/connection.py", line 208, in __init__File "desktop/dropbox/client_api/connection/connection.py", line 577, in _create_configValueError: Value out of range: 1024000000000000020361855834783744- Megan
Hey TaoufikIdrissi, thanks for the full error!
You mentioned that you tried re-installing the app. Did you uninstall it before proceeding with the re-installation?
If not, then would you mind giving it a go? Just make sure you save and quit all programs that access files in the Dropbox folder, then uninstall the app and reboot your device.
Once it's up and running again, feel free to re-install. If you've already tried that, let me know and we'll take it from there.
