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Forum Discussion
"Couldn't start Dropbox" error on macOS Sequoia
Hi,
I am unable to run Dropbox whatsoever dropbox on my macbook. I have tried restarting my machine multiple times, furthermore I also tried to reinstall the Dropbox app on my mac.
Whenever I a...
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, TaoufikIdrissi.
Would you mind copying the entire error log in your next reply, so we can investigate further?
Thanks in advance.
Sure, here it is. Note that I redacted sensitive information, if you need it please send me a message.
bn.BUILD_KEY: Dropbox
bn.VERSION: 213.4.4597
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: [REDACTED]
pid: 742
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='[REDACTED]', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='[REDACTED]', pw_dir='[REDACTED]', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='[REDACTED]', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='[REDACTED]', pw_dir='[REDACTED]', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '[REDACTED]'
appdata: '[REDACTED]'
real_path='[REDACTED]'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '[REDACTED]'
real_path='[REDACTED]'
mode=0o40700 uid=501 gid=20
parent mode=0o40750 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/b3/9w5yjt7n1_9cwfy767qq5h200000gn/T'
real_path='/private/var/folders/b3/9w5yjt7n1_9cwfy767qq5h200000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 2158, in startup_high
File "desktop/dropbox/client_api/dropbox_connection.py", line 572, in __init__
File "desktop/dropbox/client_api/connection/connection.py", line 208, in __init__
File "desktop/dropbox/client_api/connection/connection.py", line 577, in _create_config
ValueError: Value out of range: 1024000000000000020361855834783744
- Megan
Hey TaoufikIdrissi, thanks for the full error!
You mentioned that you tried re-installing the app. Did you uninstall it before proceeding with the re-installation?
If not, then would you mind giving it a go? Just make sure you save and quit all programs that access files in the Dropbox folder, then uninstall the app and reboot your device.
Once it's up and running again, feel free to re-install. If you've already tried that, let me know and we'll take it from there.
Yes, I did uninstall dropbox and completely erased everything dropbox related before proceeding to re-installation
- Megan
Thanks for clarifying TaoufikIdrissi!
In this case, I'd like for us to try a more advanced set of steps as shown at this Help Center article.
If you notice the same behavior after trying these, let me know.
