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Forum Discussion
"Couldn't start Dropbox" error after Windows 11 install
After upgrading to windows 11, I cannot start Dropbox. "Couldn't start Dropbox" is the error. I have checked Security software to make sure it is not blocking it (no sign that it is), reinstalled Dr...
- Hi mpasch, thanks for bringing this to our attention.
When you reinstalled the Dropbox desktop application, did you perform an advanced re-installation using these steps?
Keep me updated with any details!
I also have this problem
- Walter
Dropbox Staff
Hey Sahel, sorry to hear about this.
If you've ensured that this is not caused by an antivirus or a firewall on your computer, did you perform an advanced reinstall since you first noticed this error?
Note that if you're on the Basic plan with more than 3 devices connected to your account, you'll need to remove any that might be putting you over your account's limit and install the desktop app anew.
I could not update Dropbox it wouldn't let me install the update. I uninstalled, then rebooted, cleared the regsitry etc... (Basically all your suggestions on your help files) and I still cannot install drop box. I am a premium subscriber and I rely on drop box daily this needs to be resolved ASAP
https://www.screencast.com/t/VlmsbNGty6a That is the error I get I disabled all Anti Virus Software, I disabled all Malware detection. I turn firewall completely off. I ran administrator and still fails to install.
- WalterHey mwaters5, sorry to hear you're having issues with this.
Since this persists after an advanced reinstall, I'd recommend getting in touch with our Support team as they'll be able to assist further with device and account specific information.
You can also let me know your ticket ID so that I can look it up in our system.
