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Forum Discussion
continually being asked to download and sign in
Every time I turn on the computer, Dropbox is asking me to sign in and link my computer again. This has been happening for the past two days. Any way of stopping this happening?
This is what Kaspersky told me to do
1. Open Kaspersky and click on "Settings" (cog, bottom left).
2. Go to "Protection" (left) > "Software Updater" (Right).
3. Uncheck the "Automatically download and install updates.." check box.
4. Close 'Settings".
5. Now go to "Tools" > "Software Updater". If Dropbox is in the list of applications click on the arrow net to "Update" and select "Do not update this application". If you cannot find the Dropbox application there this means that Dropbox is at the latest version. In this case keep checking until Kaspersky finds an update for Dropbox then perform step #5.
6. After you exclude Dropbox from Software Updater you can re enable the "Automatically download and install updates.." check box (step #3).
In my case it is Kaspersky's software updater and I have now resolved this. So see if you have any of the automatic software updates software in your new laptop. If it is not that, are you using different browsers to link?
Hi, thanks for the swift reply, I also happen to be using Kaspersky on my machine. how did you resolve the issue on yours?, what is to be done on the Kaspersky?
This is what Kaspersky told me to do
1. Open Kaspersky and click on "Settings" (cog, bottom left).
2. Go to "Protection" (left) > "Software Updater" (Right).
3. Uncheck the "Automatically download and install updates.." check box.
4. Close 'Settings".
5. Now go to "Tools" > "Software Updater". If Dropbox is in the list of applications click on the arrow net to "Update" and select "Do not update this application". If you cannot find the Dropbox application there this means that Dropbox is at the latest version. In this case keep checking until Kaspersky finds an update for Dropbox then perform step #5.
6. After you exclude Dropbox from Software Updater you can re enable the "Automatically download and install updates.." check box (step #3).I've used Dropbox app on my Surface Pro 4 for years. All of a sudden, I'm getting logged out 2 or three times a day, have to log back in and re-index entire file structure. Any idea why this is happening?
- Jay
Dropbox Staff
I have a Win10 laptop with two hard drives. The dropbox folder lives on the large storage drive.
Over the last week or so I've been getting this message along with complaints from Kaspersky that it couldn't install a Dropbox update. Did the re-install suggested here earlier, but the error message remains.
In addition: dropbox makes me log in, as if I'm not already connected, then tells me that I don't have enough storage space on the drive to sync all files. (it's trying to install to the smaller drive where I store only programs and system files). When I go to preferences and try to move the dropbox to the larger drive, I'm being told this drive already contains a dropbox folder.
Seems I have two instances of dropbox battling for supremacy? Any suggestions what's gone wrong and how to fix it?
Many thanks
- Jay
Thanks ihill,
I have followed the above steps, so far so good. will report back on whether this permanently fixed my problem.
