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null7's avatar
null7
New member | Level 2
5 months ago

Context menu characters are garbled on Win10.

Right-click on a folder, and the characters in the "Manage folder access permissions" menu are garbled. Dropbox version: 203.4.4857 Operating system: Windows 10 22h2 Simplified Chinese version ...
Desktop
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi there null7 - thanks for bringing this to our attention.

 

Can you please let us know if this persists after rebooting your computer, and/or after quitting and relaunching the app?

 

Thanks so much!

  • null7's avatar
    null7
    New member | Level 2
    5 months ago

    Yes, restarting the computer/taskbar exiting the program and restarting the program still has this problem.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Did you maybe notice this after an OS update or an update of the Dropbox app perhaps null7? 

      • null7's avatar
        null7
        New member | Level 2
        5 months ago

        This is a bit complicated. My dropbox has "preview" turned on and automatically installed the latest beta version. Two days ago, Windows was upgraded and restarted. After starting, dropbox asked to reconnect the computer. After reconnecting, two dropbox icons appeared on the left side of the browser. I deleted the dropbox project under the registry "\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace", uninstalled it, turned off "preview", and reinstalled the official version. Then I noticed that the menu bar was garbled, not sure if it was due to system problems or dropbox program problems. I have tried to set dropbox to English. After the program restarted, the app was in English, but the menu of the dropbox folder was still in Chinese. And the content of this menu cannot be searched in the registry.

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