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Forum Discussion
Connect with Google account but nothing happens
Hello, I've been trying to connect with my Google account with the Dropbox desktop app, but when I click on the button, nothing happens... I tried by typing my email address and password below, b...
Hey JoeyCht, Once you click the "Sign in using Google account" button, it should launch your default browser, and you should be able to sing-in using your Google account on the browser. If possible, can you please change your default browser to another browser (say, Google Chrome) in Windows Default apps settings and try again?
If the problem persists, I would suggest to sing-in using email and password. Please note that your Google account password is not your Dropbox account password (unless you have set them the same). If you always used Google sign-in option, it is possible that you do not have a Dropbox password. Please go to Dropbox web - https://www.dropbox.com/account/security and Set a password first. It will send a reset password link to your email, from there you will be able to set a new password. Later you can use your email and password to sign-in on the Desktop app.
Walter
Dropbox Staff
Dropbox StaffHey there JoeyCht - sorry to hear that, I'll try to help!
From what I understand you must be using a Windows mobile, right? Would you mind sending a screenshot of the problem to make sure we're on the same page?
All things considered, have you tried installing the desktop app? Give this installer a go and let me know if this works out!
Thank you!
Here is where I'm stuck with the desktop app...Here is what I get when I want to sync my files from the Dropbox mobile app...
Hey JoeyCht, Once you click the "Sign in using Google account" button, it should launch your default browser, and you should be able to sing-in using your Google account on the browser. If possible, can you please change your default browser to another browser (say, Google Chrome) in Windows Default apps settings and try again?
If the problem persists, I would suggest to sing-in using email and password. Please note that your Google account password is not your Dropbox account password (unless you have set them the same). If you always used Google sign-in option, it is possible that you do not have a Dropbox password. Please go to Dropbox web - https://www.dropbox.com/account/security and Set a password first. It will send a reset password link to your email, from there you will be able to set a new password. Later you can use your email and password to sign-in on the Desktop app.
It worked ! My default browser was Mozilla and Windows 10 couldn't find it, but I set Google Chrome as default browser and it worked. Thank you for your help !
