We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

arnaud7's avatar
arnaud7
Helpful | Level 6
3 years ago

Change devices on backup plan is greyed out

this option is greyed. Is there a limitation on the devices changes ? I have been reorganising all my hard drives several times and it seems I can't add any drive to my storage even if now everything has been deleted, and my storage is free. I checked both the desktop app and dropbox website.

  • Dropbox backup doesn’t accept encrypted external drives. Problem solved.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey arnaud7, thanks for reaching out to our Community.

     

    Can you give us some more details on what you're trying to do? 

     

    Are you on the backup plan and are trying to back up a second computer/external drive?

     

    Also, please send us a screenshot of the option that appears greyed out to you, so we can investigate.

     

    Thanks!

    • arnaud7's avatar
      arnaud7
      Helpful | Level 6
      Sorry I can’t do a screenshot right now. The option “disable backup “was greyed. Probably because the hard drive I backed up in my dropbox backup plan was disconnected. I can’t connect it anymore since it doesn’t exist anymore. I’ve tried with other drives to understand what happened with this one and why I can’t see it anymore in the app. During this process I added and disabled several drives, and it seems that a drive that has been disabled, can’t be added a second time. I tried to do a clean install of dropbox, and the external drive finally disappeared as expected. But I can’t add any drive since they do not show in dropbox backup app. I tried to unplug all my drives unlog dropbox app, log again dropbox, And plug my drives again, and none of my several drives appear. These drives are APFS encrypted or HFS+ And none appear
      • arnaud7's avatar
        arnaud7
        Helpful | Level 6
        Dropbox backup doesn’t accept encrypted external drives. Problem solved.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!