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lr2's avatar
lr2
Explorer | Level 4
8 years ago

Can't reinstall on Windows 7

My Windows 7 desktop version does not run. There is no icon in the notification area. I tried uninstalling then reinstalling and nothing happens... no messages or errors. I can access my account via ...
  • Jane's avatar
    Jane
    8 years ago
     
    Hey @lr2
     
    Thanks for your swift reply and the additional details, much appreciated!
     
    At this point, I’d suggest taking a step back. It seems that something has been blocking the application from updating or installing. To better determine the case, please follow this link to the latest stable Dropbox version and let me know what happens when you try downloading the installer from the website. Does the .exe file download down on your pc? What happens there? 
     
    If the application is downloaded (listed on your downloaded items), though can’t run, please let me know! To get past that, provided that the application has been downloaded, I’d suggest trying to run the .exe file in Safe Mode
     
    If the application isn’t downloaded from the website, please let me know in your reply! 
     
    Warm regards, 
    JaneA

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