You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Boo S's avatar
Boo S
New member | Level 2
3 years ago

Can't open/start Dropbox after reinstalling

Hello,    I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I...
  • Здравко's avatar
    3 years ago

    Hi Boo S,

    To get out of beta testing, you have to turn your early releases off and reinstall the latest stable release and nothing else! Shouldn't even do any change to your Dropbox folder position by hand (something you have done 🤷). If you want to change the place where Dropbox resides on, you should perform this through Dropbox preferences, so the application would be able find the folder (something not the case now). The simplest thing you can do is get back the folder to the position before you have moved it (i.e. inside folder /Users/boo/Library/CloudStorage) and move to wherever you want after that (once the application works and using the Preferences as I mentioned).

    If the above doesn't do the trick for you, try clear out your current settings and set them anew (including linking to your account anew). Don't forget to point the new Dropbox folder position on first launch. Actual clearance can be performed using following command in terminal:

    rm -rf ~/.dropbox

    Now you can run your application and restore the proper preferences. 😉

    Hope this helps.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I...","body@stringLength":"3246","rawBody":"

Hello, 

\n

 

\n

I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I've copy-pasted the error message below. Thanks so much in advance. I use a Macbook Pro. 😕

\n

 

\n

bn.BUILD_KEY: Dropbox
bn.VERSION: 142.4.4197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: cbf687e4-57aa-5a00-b308-54a59d4298c1
pid: 24450
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='boo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='BOO', pw_dir='/Users/boo', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='boo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='BOO', pw_dir='/Users/boo', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'boo', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'boo', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/boo'
appdata: '/Users/boo/.dropbox/instance1'
real_path='/Users/boo/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/boo/Library/CloudStorage/Dropbox'
real_path='/Users/boo/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/nk/ymfz_h5942q9d7gw4qxl94g40000gn/T'
real_path='/private/var/folders/nk/ymfz_h5942q9d7gw4qxl94g40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File \"dropbox/client/main.pyc\", line 5524, in _setup_root_for_account
File \"dropbox/sync_root/helpers.pyc\", line 141, in get_root_for_account
File \"dropbox/foundation/futures/basic.pyc\", line 847, in result
File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 115, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/af690a6e-f005-44f8-a305-3e7f2c90d86e.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/af690a6e-f005-44f8-a305-3e7f2c90d86e.}

","kudosSumWeight":0,"postTime":"2022-02-27T18:22:58.476-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Dropbox Basic","text":"Dropbox Basic","time":"2022-04-06T08:32:18.776-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w0","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3w1","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:580469_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5109},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hello, 

\n

 

\n

I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I've copy-pasted the error message below. Thanks so much in advance. I use a Macbook Pro. 😕

\n

 

\n

bn.BUILD_KEY: Dropbox
bn.VERSION: 142.4.4197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: cbf687e4-57aa-5a00-b308-54a59d4298c1
pid: 24450
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='boo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='BOO', pw_dir='/Users/boo', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='boo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='BOO', pw_dir='/Users/boo', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'boo', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'boo', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/boo'
appdata: '/Users/boo/.dropbox/instance1'
real_path='/Users/boo/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/boo/Library/CloudStorage/Dropbox'
real_path='/Users/boo/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/nk/ymfz_h5942q9d7gw4qxl94g40000gn/T'
real_path='/private/var/folders/nk/ymfz_h5942q9d7gw4qxl94g40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File \"dropbox/client/main.pyc\", line 5524, in _setup_root_for_account
File \"dropbox/sync_root/helpers.pyc\", line 141, in get_root_for_account
File \"dropbox/foundation/futures/basic.pyc\", line 847, in result
File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 115, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/af690a6e-f005-44f8-a305-3e7f2c90d86e.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/af690a6e-f005-44f8-a305-3e7f2c90d86e.}

"},"Conversation:conversation:580469":{"__typename":"Conversation","id":"conversation:580469","solved":true,"topic":{"__ref":"ForumTopicMessage:message:580469"},"lastPostingActivityTime":"2023-08-28T17:04:10.261-07:00","lastPostTime":"2023-08-28T17:04:10.261-07:00","unreadReplyCount":16,"isSubscribed":false},"ModerationData:moderation_data:580469":{"__typename":"ModerationData","id":"moderation_data:580469","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:580469_3":{"__typename":"Revision","id":"revision:580469_3","lastEditTime":"2022-07-26T00:46:32.410-07:00"},"ForumReplyMessage:message:580475":{"__typename":"ForumReplyMessage","id":"message:580475","conversation":{"__ref":"Conversation:conversation:580469"},"author":{"__ref":"User:user:1522207"},"revisionNum":2,"uid":580475,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Can't open/start Dropbox after reinstalling","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:580475"},"parent":{"__ref":"AcceptedSolutionMessage:message:580473"},"body":"

Hi @Здравко, thanks so much for your reply. I already deleted the folder and I tried accessing CloudStorage folder (it's automatically hidden file by the system) – but I couldn't access it and the folder looks empty. I can't bring back the Dropbox folder since I've deleted it, is there a way to install the app so that it downloads the file from the Dropbox cloud storage again? Please do advise, thanks so much.

 

All best,

Boo

","body@stringLength":"459","rawBody":"

Hi @Здравко, thanks so much for your reply. I already deleted the folder and I tried accessing CloudStorage folder (it's automatically hidden file by the system) – but I couldn't access it and the folder looks empty. I can't bring back the Dropbox folder since I've deleted it, is there a way to install the app so that it downloads the file from the Dropbox cloud storage again? Please do advise, thanks so much.

 

All best,

Boo

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Hi Boo S,

To get out of beta testing, you have to turn your early releases off and reinstall the latest stable release and nothing else! Shouldn't even do any change to your Dropbox folder position by hand (something you have done 🤷). If you want to change the place where Dropbox resides on, you should perform this through Dropbox preferences, so the application would be able find the folder (something not the case now). The simplest thing you can do is get back the folder to the position before you have moved it (i.e. inside folder /Users/boo/Library/CloudStorage) and move to wherever you want after that (once the application works and using the Preferences as I mentioned).

If the above doesn't do the trick for you, try clear out your current settings and set them anew (including linking to your account anew). Don't forget to point the new Dropbox folder position on first launch. Actual clearance can be performed using following command in terminal:

rm -rf ~/.dropbox

Now you can run your application and restore the proper preferences. 😉

Hope this helps.

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Hi ,

To get out of beta testing, you have to turn your early releases off and reinstall the latest stable release and nothing else! Shouldn't even do any change to your Dropbox folder position by hand (something you have done 🤷). If you want to change the place where Dropbox resides on, you should perform this through Dropbox preferences, so the application would be able find the folder (something not the case now). The simplest thing you can do is get back the folder to the position before you have moved it (i.e. inside folder /Users/boo/Library/CloudStorage) and move to wherever you want after that (once the application works and using the Preferences as I mentioned).

If the above doesn't do the trick for you, try clear out your current settings and set them anew (including linking to your account anew). Don't forget to point the new Dropbox folder position on first launch. Actual clearance can be performed using following command in terminal:

rm -rf ~/.dropbox

Now you can run your application and restore the proper preferences. 😉

Hope this helps.

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B.10","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-01-19T19:49:00.000-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg"},"rank":{"__ref":"Rank:rank:36"},"messagesCount":130,"kudosGivenCount":22,"kudosReceivedCount":49,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2,"entityType":"USER","eventPath":"community:mxpez29397/user:13053"},"ModerationData:moderation_data:592636":{"__typename":"ModerationData","id":"moderation_data:592636","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:592636":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13053"},"id":"message:592636","revisionNum":1,"uid":592636,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:580475"},"conversation":{"__ref":"Conversation:conversation:580469"},"subject":"Re: Can't open/start Dropbox after reinstalling","moderationData":{"__ref":"ModerationData:moderation_data:592636"},"body":"

The change to the ~/Library/CloudStorage/Dropbox location is already happening for some users not on beta. It is coming to all Mac users on macOS 12.3 or later.

 

Dropbox Location change to ~/Library/CloudStorage on Macs 

 

The support staff on the Dropbox forums don't seem to be aware of the change.

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