You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MountainDog's avatar
MountainDog
Explorer | Level 3
2 years ago

Can't open the Dropbox desktop application on Mac OS 13.4

Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
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  • Emma's avatar
    Emma
    2 years ago
    Hi everyone,
     
    Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.
     
    If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device. 
     
    Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.
     
    We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know. 
     
    Thank you. 
mdics911's avatar
mdics911
New member | Level 2

Running Ventura 13.4 here on an M2 MBP with the identical issue. Started on 6/15/23. Reinstalled it twice now after removing not only the app, but also the index files. You see the icon leave the menu bar and you can't relaunch it. Craziness...

jkprk's avatar
jkprk
New member | Level 2
2 years ago

Hello,

I had the same issue so I asked in the Dropbox chat support. The person assisting me said I am not using the "stable version" (or a beta version) so she guided me through unchecking my option preference for including me in the early releases and downloading a stable version. I am pasting her instructions below FYI; but I suggest you contact the chat support. Hope this helps!

===========
"It appears that you are running a beta (or experimental) build of the Dropbox desktop application. As beta builds are still in the testing process, you could experience some issues or an inconsistent experience."

"I need you to go here : dropbox.com/account/general"

"From the "General" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" since it is checked"

"Then, use the following link to install the latest stable version of the Dropbox desktop application:
dropbox.com/download
Once you install the stable build, it might take some time to re-index the files and sync any pending changes."

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