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Forum Discussion
Can't open the Dropbox desktop application on Mac OS 13.4
Upgrade my Macbook Pro from 2018 to a new 2023 Macbook Pro M2. Installed the latest version of DB,, and the app crashes after a few minutes. However, I installed an older Intel version and it r,uns w...
- Hi everyone,Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue.If you have noticed that your Dropbox application has stopped running as intended, please visit dropbox.com/install to install the latest version. If you are on the latest version, please restart your device.Please note it is not necessary to turn off early releases for this fix as previously mentioned in this thread. If you have turned off early releases and would like to continue receiving early releases, please follow these steps.We apologize for the disruption this caused your workflows. If you have questions or concerns, please let us know.Thank you.
Dropbox just stopped working after upgrading my Mac to Ventura 13.4. I don't know if that's related but I've uninstalled and reinstalled but it still won't start up. There are a bunch of errors in the system console that I don't know how to read. I need dropbox to be working for work. Can I install an older version or something?
default 13:12:29.853816-0700 Spotlight ### [9] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0c0000070200a608000000fd0800000b 0x0c0000000000a208000000000800000b (null)
default 13:12:29.989324-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0c0000070200a608000000fd0800000b 0x0c0000000000a208000000000800000b (null)
default 13:12:30.603734-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:30.604000-0700 runningboardd Acquiring assertion targeting [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] from originator [osservice<com.apple.coreservices.launchservicesd>:373] with description <RBSAssertionDescriptor| "frontmost:1012" ID:411-373-823 target:1012 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"RoleUserInteractiveFocal" sourceEnvironment:"(null)">
]>
default 13:12:30.604065-0700 runningboardd Assertion 411-373-823 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) will be created as active
default 13:12:30.604573-0700 runningboardd Acquiring assertion targeting [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] from originator [osservice<com.apple.coreservices.launchservicesd>:373] with description <RBSAssertionDescriptor| "notification:1012" ID:411-373-824 target:1012 attributes:[
<RBSDomainAttribute| domain:"com.apple.launchservicesd" name:"LSNotification" sourceEnvironment:"(null)">
]>
default 13:12:30.604613-0700 runningboardd Assertion 411-373-824 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) will be created as active
default 13:12:30.608021-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractiveFocal)
default 13:12:30.608553-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:30.608614-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:30.609081-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Set darwin role to: UserInteractiveFocal
default 13:12:30.609292-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:30.609541-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractiveFocal)
default 13:12:30.609596-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:30.609738-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:30.610203-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:30.610342-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:30.610498-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:30.681009-0700 dasd Trigger: <private> is now [com.getdropbox.dropbox]
default 13:12:30.682324-0700 dasd Trigger: <private> is now [com.getdropbox.dropbox]
default 13:12:30.778871-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 6.779486 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:30.919341-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 6.779486 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:32.825608-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
default 13:12:34.254250-0700 runningboardd Invalidating assertion 411-373-823 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012]) from originator [osservice<com.apple.coreservices.launchservicesd>:373]
default 13:12:34.266980-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:34.267021-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:34.267122-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Set darwin role to: UserInteractive
default 13:12:34.267149-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:34.267745-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:34.267386-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractive)
default 13:12:36.604846-0700 runningboardd Assertion did invalidate due to timeout: 411-373-824 (target:[app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012])
default 13:12:36.810858-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring jetsam update because this process is not memory-managed
default 13:12:36.810959-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring suspend because this process is not lifecycle managed
default 13:12:36.811002-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring GPU update because this process is not GPU managed
default 13:12:36.811144-0700 runningboardd [app<application.com.getdropbox.dropbox.71497915.71499948(501)>:1012] Ignoring memory limit update because this process is not memory-managed
default 13:12:36.811532-0700 runningboardd Calculated state for app<application.com.getdropbox.dropbox.71497915.71499948(501)>: running-active (role: UserInteractive)
default 13:12:41.136635-0700 Spotlight ### [10] result[0] 0 0 0 1 1 <private> com.getdropbox.dropbox <private> 5.779486 0.000000 0x0e0000070200a608000000ff0800000b 0x0e0000000000a208000000000800000b (null)
Exact same problem here... Dropbox suddenly stopped working on all my M1 Mac computers -- MacMini, iMac, and Macbook Air.
All machines are up to date with the latest software and running MacOS 13.4.
If I delete the app, reboot, and reinstall then it will work for a few minutes, then quits.
Same here. Some time ago, I'd had to switch on "install early releases" in Dropbox, because they hadn't updated their release for new versions of MacOS. I just switched it off, downloaded and installed the stable app and it's now fine. Like many people, Dropbox seems to have lost the habit of actually testing before going to beta
