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Alexandar's avatar
Alexandar
New member | Level 2
8 years ago

Can't open file, which i have download from Dropbox using direct download link.

Hi There, In mobiles, I couldn't able to open the downloaded file, which I have downloaded from Dropbox using the direct download link (here is the dummy link for your test - https://www.dropbox.co...
Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey raech, welcome to our community! 

    I’m not able to recommend specific third-party apps, but I can give you some pointers. 

    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. 
     
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. 

    I hope this helps. 
    Cheers! 
Raffix R.'s avatar
Raffix R.
New member | Level 2

I have this same issue. MP3 files are in dropbox, I try to play or download in browser and it wont play. Error says your browser supports mp3, but something went wrong.

I download direct, and the mp3 files have an extension of .mp3.mhtml

I tried just removing the added extension, but the player says it doesn't support this type of audio.

I'm running a stock LG with latest Android 8 and using stock app. Not using dropbox app.app. I checked and my other apps are upto date.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey Raffix R., for starters can you clarify if you’re facing a similar issue to what the OP has been describing us loading the .mp3 on a mobile browser or you're experiencing a discrepancy completing this action on your browser on your computer?
 
As you mentioned that you’re getting an “.mp3.mhtml” file upon downloading the audio, can you please check if that’s happening because you’re saving the file with the right-click options instead of following the steps on this resource? 
 
Once I have these details, I'll further advise accordingly! 
  • Raffix R.'s avatar
    Raffix R.
    New member | Level 2
    6 years ago

    Hi Jane, thanks for a response...

    This being android related, all my comments are based on a android 8.0 device.

    I was sent a drobbox link from someones device(iPhone) to mine. Being a link, the platform should have no barring.  Even if I copy and paste the link, first thing it says is "Get a better view our mobile app" . I dont want another app. So, I select "Or continue to website". Even at the website, I am hit AGAIN with View in App banner with option of an X to close this. Oddly, today it worked to play in browser. BUT, cannot download without added extensions and play....Go figure?  

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for getting back to us Raffix R.!

      Just checking in to see if the issue was in the end resolved. 

      If not, can you send us a screenshot (without any personal information) of what you see?

      Thanks!

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