You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Alexandar's avatar
Alexandar
New member | Level 2
8 years ago

Can't open file, which i have download from Dropbox using direct download link.

Hi There, In mobiles, I couldn't able to open the downloaded file, which I have downloaded from Dropbox using the direct download link (here is the dummy link for your test - https://www.dropbox.co...
Mobile
Setting up the apps
  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey raech, welcome to our community! 

    I’m not able to recommend specific third-party apps, but I can give you some pointers. 

    It sounds like your device doesn’t have the capability to open/play the file you’ve downloaded. So, you need to see what king of file it is, and then look for an app that can handle it. 
     
    If you are uploading music files to your Dropbox, you can open/preview/play them on our website only if they are listed on this page. In short, .aac .m4a .mp3 .oga and .wav files are compatible on our site. 

    I hope this helps. 
    Cheers! 
pc2k's avatar
pc2k
New member | Level 2

Use X-Plore file manager and get over it. Same applies to anybody who has the same issue.

Raffix R.'s avatar
Raffix R.
New member | Level 2
6 years ago

I have this same issue. MP3 files are in dropbox, I try to play or download in browser and it wont play. Error says your browser supports mp3, but something went wrong.

I download direct, and the mp3 files have an extension of .mp3.mhtml

I tried just removing the added extension, but the player says it doesn't support this type of audio.

I'm running a stock LG with latest Android 8 and using stock app. Not using dropbox app.app. I checked and my other apps are upto date.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey Raffix R., for starters can you clarify if you’re facing a similar issue to what the OP has been describing us loading the .mp3 on a mobile browser or you're experiencing a discrepancy completing this action on your browser on your computer?
     
    As you mentioned that you’re getting an “.mp3.mhtml” file upon downloading the audio, can you please check if that’s happening because you’re saving the file with the right-click options instead of following the steps on this resource? 
     
    Once I have these details, I'll further advise accordingly! 
    • Raffix R.'s avatar
      Raffix R.
      New member | Level 2
      6 years ago

      Hi Jane, thanks for a response...

      This being android related, all my comments are based on a android 8.0 device.

      I was sent a drobbox link from someones device(iPhone) to mine. Being a link, the platform should have no barring.  Even if I copy and paste the link, first thing it says is "Get a better view our mobile app" . I dont want another app. So, I select "Or continue to website". Even at the website, I am hit AGAIN with View in App banner with option of an X to close this. Oddly, today it worked to play in browser. BUT, cannot download without added extensions and play....Go figure?  

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for getting back to us Raffix R.!

        Just checking in to see if the issue was in the end resolved. 

        If not, can you send us a screenshot (without any personal information) of what you see?

        Thanks!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!