I'm just updating our troubleshooting steps here, so that other users who are experiencing the same issue find them in the future!
#1. As a first step we removed Symlinks (If you’re unsure on whether you’re using Symlinks, please have a look at the steps here):
- Open your Terminal app (Located at /Applications/Utilities/Terminal). You can also search for "Terminal" using the magnifying glass at the top of your screen.
- Copy and paste the following line into the Terminal:
(NOTE: If your Dropbox account is located on "/Users/JaneA/Dropbox", then fill in the command line as below)
find "/Users/JaneA/Dropbox" -type l -exec ls -lah {} \;
The above should give you a list of symlinks in your Dropbox folder and where they point to.
#2. Unlink the Dropbox folder from your desktop
Once you unlink your computer, Dropbox will prompt you to sign in again.
#3. Relink the Dropbox folder to your desktop. Because you'l sign in with the same account, the app will seamlessly resume syncing for the Dropbox folder in the existing location. If the location or name of the folder has changed, you'll need to select this location manually.
#6. Manually copy the files to the new location.
#7. Resume syncing following the steps on the fourth step.
Warm regards,
JaneA
Dropbox Staff
