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Lacondra's avatar
Lacondra
Explorer | Level 3
2 years ago

Canot open the desktop app on Mac, it's unresponsive.

Hello,   The Mac desktop application, both offline and online (the last three builds and some more) does not start. It allows me to install (donwloading, installing) but when I finish the prog...
Desktop
Install
Mac
Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Lacondra, let's jump right into this!

 

That's indeed odd. 

 

Have you tried using another way, like your mobile data, to connect and access our website through your mobile, to see if that works?

 

I'd also suggest whitelisting the Dropbox website on any VPN or proxy you may have, or if you have some kind of antivirus or firewall, I'd check there as well.

 

Also for the web, make sure that you don't have any third party browser extensions or plugins that could be affecting this.
 

Keep me posted!

Lacondra's avatar
Lacondra
Explorer | Level 3
2 years ago

Thanks for the reply.

I did everything you've listed and didn't work

 

I've even created a secondary user account in the OS. It works there, but I cannot use it (AFAIK) as the Cloudstorage folder is inside another user folder.

 

Any ideas?
I'm seeing that other users are having the same issues with no luck at all

 

Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the additional info, Lacondra and sorry for the delay here.

     

    Can you try to just install the app using this link and let me know how it goes?

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