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Forum Discussion
Cannot sign in to the Dropbox application on Windows using "connect a computer"
Hello
I have trouble signing in on the windows.
I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in.
The erro...
No, I had to reset my password, which was unfortunate :))
Thanks for your time.
Hannah
Dropbox Staff
Dropbox StaffHey alessandra_1897, thanks for bringing this to our attention.
If you manually sign in, using your Dropbox credentials, are you getting the same error message?
Have you tried uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps?
Let me know and we'll go from there.
Unfortunately, it didn't work.
- Hannah
Did manually signing in not work either, Alessandra?
Are you getting the same error?
No, I had to reset my password, which was unfortunate :))
Thanks for your time.
