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Forum Discussion

Ros L.'s avatar
Ros L.
Explorer | Level 4
6 years ago

Cannot open Dropbox.com Error 500

Although the icon in my task tray says Dropbox is up to date, and I have my dropbox folder in files on my laptop, when I try to sign into dropbox.com I get error message 500
Desktop
Error Messages
Setting up the apps
Web
  • Walter's avatar
    Walter
    6 years ago

    Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

    Thanks!

Ros L.'s avatar
Ros L.
Explorer | Level 4

Thanks, that's sorted it.  

 

Only a week since it was last emptied!  How quickly the cache fills up when working!

 

Ros

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Glad to hear that did the trick Ros - all's well that ends well!

Should you stumble upon an issue or a slight hiccup like this again in the future, don't hesitate to let us know; we're always a post away :wink:

Have a lovely weekend!

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