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Forum Discussion

PierreL1's avatar
PierreL1
Explorer | Level 4
3 years ago

Cannot find Dropbox preferences to set up selective search

Setting up new PC with Windows 11 which is new to me. I have installed dropbox on my PC and was attempting to set up selective sync. Instructions from Dropbox site are to open dropbox and click on my...
Desktop
Install
Setting up the apps
Windows
  • Rich's avatar
    Rich
    3 years ago
    PierreL1 wrote:

    There does not appear to be a dropbox app per se. Instead, when I click on the Dropbox icon, all I am seeing is File Explorer open to Dropbox.

    You're clicking the Dropbox icon on your Desktop or from the Start menu. You need to click the icon in your system tray/notification area.

     

     

     

PierreL1's avatar
PierreL1
Explorer | Level 4

Thank you!

 

Next problem is that I am unable to select any folders in the selective sync options.  My cursor has no effect on anything on that screen. I cannot select or unselect anything.  Everything else on my PC works fine btw.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey PierreL1, how are you today?

 

What is the app's syncing status at the moment? Can you also send me a couple of screenshots of what you described above, in regards to your Selective sync settings?

 

Thanks a bunch!

  • jason999's avatar
    jason999
    New member | Level 2
    2 years ago

    I am having the same problem. The Dropbox app from the system try does no have the usual tabs that would allow me to select/unselect folders for syncing. Oddly, on my other laptop the Dropbox app still functions as normal.

    • jason999's avatar
      jason999
      New member | Level 2
      2 years ago

      Just an update:  The selective sync controls briefly reappeared in my Dropbox app (which I access through the system tray)... an hour later it's gone again. Crazy!

       

      Next time I can get the app to open with controls I will never close it.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey jason999, sorry to hear about this.

         

        Since you still have a Dropbox icon, can you hover over it, and let us know which version of the app you're running and what's the sync status?

         

        A screenshot of how the preferences appear on your end, would also be really helpful, if you can send us one.

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