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Forum Discussion
Cannot connect to Dropbox during desktop installation
Hello, I'm running a PC with windows 8.1. Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck o...
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
Megan
Dropbox Staff
Dropbox StaffHi Palosanto, one more thing I'd like to ask.
When you download the app through our website, are you signed into your Dropbox account online?
In case you're not, can you try to sign in on the web, and then go through the same installation process to see if that does the trick for you?
Same result and I'm right in my account online open in my browser ... 😡
I found the problem ...
The screen saying "Upgrade to Plus" that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed. I had a couple of old devices, I removed them and I was able to complete the installation.
Thanks for trying to help but maybe add that situation to your list of things to try 🙂Juan
