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Forum Discussion

Palosanto's avatar
Palosanto
Helpful | Level 6
3 years ago

Cannot connect to Dropbox during desktop installation

Hello, I'm running a PC with windows 8.1.  Dropbox has been running fine for years Today I had to uninstall dropbox and when I tried to reinstall it, (after cleaning up de leftovers). I got stuck o...
Desktop
Error Messages
Setting up the apps
  • Palosanto's avatar
    Palosanto
    3 years ago

    I found the problem ...
    The screen saying "Upgrade to Plus"  that appears after signing in during installation, draws the attention to the offer to upgrade and I didn't realize that above that it was saying that I had reached the number of devices allowed.   I had a couple of old devices, I removed them and I was able to complete the installation.
    Thanks for trying to help but maybe add that situation to your list of things to try 🙂

    Juan

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Palosanto, thanks for bringing this to our attention.

 

Connection issues usually have to do with some kind of security app you might have, like an antivirus, a firewall, etc.

 

Do you have any of those apps and does it help when you temporarily disable them?

 

Keep me posted.

Palosanto's avatar
Palosanto
Helpful | Level 6
3 years ago

Hanna,
Like I said I read all the posts and suggestions for hours. Antivirus is disabled, firewall permissions are correct, I've even disable with the same result.
This is a real problem ...

The only thing closer to a solution is in this post, go to page 6 at the bottom, but this was done with a Mac, I have a PC and I don't know how to do the same

 

 Solved: Dropbox won't open "waiting to be linked to Dropbo... - Page 6 - Dropbox Community (dropboxforum.com)

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Palosanto, sorry to jump in, but could you send us a screenshot of where exactly you're getting stuck on the desktop app and how it looks in your system tray? 

     

    Thanks a bunch!

    • Palosanto's avatar
      Palosanto
      Helpful | Level 6
      3 years ago

      After installing and logging in, I skip the offer to "Upgrade to Plus" and I land in the blue spinning logo forever.
      In the taskbar, the icon is gray and hovering over it displays the attached text.

       

       

      • Palosanto's avatar
        Palosanto
        Helpful | Level 6
        3 years ago

        This is a real problem, what am I supposed to do!
        I really need help here ...

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