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Forum Discussion
cannot click dropbox icon on taskbar
Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.
For me, the problem is happening on a Dell XPS 15 with the 4K single display. I believe that Windows 11 has always defaulted to to 250% in settings.
Jay
Dropbox Staff
Dropbox StaffHi David M.293, as a test, could you temporarily reduce the size to 100% to see if this helps load the app?
I brought the size down to 100% and even rebooted. That did not fix it.
- No the problem remains weather there is an external screen or not;
I always checked in the display settings to try if it makes a difference when I change the scale to 100%, even in registry, I set logpixels to 96.
The icon still won't open.
It seems to be a difficult bug on windows 11 version.
One weeks ago everything was fine. I have this issue that I cannot access preferences in Windows 11
I have the dropbox icon in the taskbar, and I believe the version is 159.4.5870
When I hover on the icon, I just see the word "Dropbox"
If I left-click, it opens a folder with the Dropbox synced files
If I ctrl-left-click, it opens a folder with the Dropbox synced files
Right click does not present any menu either
I read the old thread on this issue and don't see a fix there
As background, although I had uninstalled Dropbox, it was still in my path, and I wanted to fix that
I wanted to follow this: https://www.dropboxforum.com/t5/Delete-edit-and-organize/How-To-Remove-The-DropBox-from-the-path-In-C-Drive/td-p/463639
I downloaded and ran the installer, and Dropbox synced a bunch of stuff (which I didn't actually want) and once complete, I cannot get the preferences menu.
- Hannah
Hey Blaine Z., thanks for letting us know about this.
We've just released a new stable version of the Dropbox app. Can you please update yours, to see if that helps?
Hi,
I have the same problem. Whenever I open the Dropbox app it takes me to my Dropbox folder in explorer. I'm no able to access the app itself with preferences. I just installed the newest version, but no result.
