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Forum Discussion
cannot click dropbox icon on taskbar
Since updating to latest Window 11 (version: 22H2, OS build: 25227.1000), Dropbox icon at Taskbar cannot click. I tried unstall & re-install the desktop app but it still cannot click. Show as belo...
The problem is now fixed with Windows 11 Insider Preview (10.0.22623.1028). Thanks for your support and follow-up.
Walter
Dropbox Staff
Dropbox StaffHi Cyber2022, sorry to hear about this.
It seems that you're running a beta version of our desktop app. Could you see if you get any different results on our latest stable version?
You can download and install it from this page. Just make sure to toggle off the 'early releases' from your account's settings online first.
Let me know how it goes.
I got the same problem after install the windows insider build 25227, i have tried the stable and beta versions of dropbox and not work.
To pause dropbox i need to kill on task manager and re-open to sync.
- Hannah
Hey BrunoCarvalho, I see that in the screenshot the other user posted above, there's a "Moving Dropbox" message, when they hover over the Dropbox icon.
Are you getting the same message? If not, what do you see when you hover over it?
@Hannah when i hover into dropbox icon i can see the status, but doesnt open the menu.
Updated, syncing and sending 2 files.
- Hannah
Thanks for the update, Bruno.
Can you please turn off "early releases" in your account settings and reinstall the app, to go back to the stable version and let me know if you see the same status, after the installation is finished?
