You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
ab95
3 years agoNew member | Level 2
Cannot access Dropbox.com on any web browser
Title says it all, I cannot access the website. I tried Firefox, Chrome and Edge. So I thought it's my network. Turns out I can reach it just fine on my phone! So I turned off my Firewall, still to n...
- 3 years ago
I found the solution! I will share it to let others know what it was. It was really **bleep**ty thing.
Turns out dropbox.com was listed in the 'hosts' file. After I deleted it from there, it worked. Here's what to do (only works if this is the root of the problem):
Open Notepad as Administrator (otherwise it doesn't work). Then from Notepad navigate to C:\Windows\System32\drivers\etc , then make sure that Explorer is set to "All files (.)", otherwise it won't see the hosts file. After this it should become visible in this folder, then open it. Now it's open in Notepad. Now search for all entries containing dropbox.com, delete them all, and save the file.
The only thing I'm wondering is how the hell did dropbox.com ever end up in that file...
ab95
New member | Level 2
I found the solution! I will share it to let others know what it was. It was really **bleep**ty thing.
Turns out dropbox.com was listed in the 'hosts' file. After I deleted it from there, it worked. Here's what to do (only works if this is the root of the problem):
Open Notepad as Administrator (otherwise it doesn't work). Then from Notepad navigate to C:\Windows\System32\drivers\etc , then make sure that Explorer is set to "All files (.)", otherwise it won't see the hosts file. After this it should become visible in this folder, then open it. Now it's open in Notepad. Now search for all entries containing dropbox.com, delete them all, and save the file.
The only thing I'm wondering is how the hell did dropbox.com ever end up in that file...
Bentley Media
2 years agoNew member | Level 2
You have just saved my sanity....
I had this issues for 3 years, and no dropbox customer support or forum could help me!
Thank you so much
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!