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Forum Discussion

Sidona's avatar
Sidona
New member | Level 2
2 years ago

Blank screen when opening folders

I have shared folders that I open every day, but today when I click on the folder, the screen goes blank.  Does anyone know how I can open my folders?
Web
  • ChristineP2's avatar
    ChristineP2
    2 years ago

    And it's back online, but it was never reported down on the status page.  A tiny oopsy daisy I guess.  

ChristineP2's avatar
ChristineP2
New member | Level 2

It appears dropbox is having a system issue with their API.  Checking console revealed a large quantity of JavaScript errors.  I'm downloading the app now to see if it is an issue there as well.  Status page still reports green, which is concerning to me.

ChristineP2's avatar
ChristineP2
New member | Level 2
2 years ago

Web access appears to have an issue (Chrome, Safari on Mac, Chrome on Android), but I was able to access through the desktop app on Mac OS with my basic plan.

  • ChristineP2's avatar
    ChristineP2
    New member | Level 2
    2 years ago

    And it's back online, but it was never reported down on the status page.  A tiny oopsy daisy I guess.  

    • Sidona's avatar
      Sidona
      New member | Level 2
      2 years ago

      I only use Dropbox through t he browser. How do you see the status page?  Is it only in the app?

      • ChristineP2's avatar
        ChristineP2
        New member | Level 2
        2 years ago

        Hi Sidona, 

         

        Most services like Dropbox have a status site you can go to in order to check their services.

        Dropbox hosts theirs at https://status.dropbox.com/

         

        To find a service's status page, you can usually just type [Service Name] Status into Google... unless google search is what is down LOL 

        Google's status page is another example: https://www.google.com/appsstatus/dashboard/

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