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ddefailly's avatar
ddefailly
Explorer | Level 4
7 years ago

Blank login screen with newly-installed Dropbox on Windows 10

Hi 

After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be linked to Dropbox account'. This is a new Dropbox install on a new Windows 10 laptop.

After skimming through forums and this ressource I have made sure of the following : No proxies installed, Defender firewall turned off, no virus scan or anti virus active, Malwarebytes turned off, ISP router firewall turned off.

I am at a loss hoping someone can help me.

Thanks a million!

Desktop
Setting up the apps
Windows
  • Jane's avatar
    Jane
    7 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
    • Waylonf's avatar
      Waylonf
      New member | Level 2
      7 years ago

      Hi Jane, I am having the same issue and have tried all the solutions I could find which includes all of the above steps as well as performing the advanced removal steps on your documentation.

       

      If resolved please share the steps so that I can attempt to resolve my issue.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Waylonf, usually the blank Sign In screens indicates that there’s something in your network that blocks the installation from being carried correctly. 
         
        As you’ve already mentioned that you’ve performed some troubleshooting on your own though (which is very much appreciated & thanks for letting me know), I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check on one specific example. 
         
        Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again for taking the time to drop us a line here & I’ll be awaiting your next reply!
  • jbassett's avatar
    jbassett
    New member | Level 2
    7 years ago

    Hello

    Same issue on Microsoft Windows 7.  Dropbox version 58.4.92.

    Have tried on both Internet connection at work and at home.

    Regards

    Jason

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey Jason (jbassett), thanks for letting me know of the specifics in regards to you the issue you’ve faced installing Dropbox, let’s have a closer look together. 
       
      If for any reason you weren’t able to complete the installation using our Standard installer, then I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows). 
       
      If this persists for you, could you also include the steps you've followed so far or if you've tried any of the troubleshooting posted by other Community members on the comments above, so as to make sure I'm following-up with you on the right thing? 
       
      Please do keep me updated on the outcome on this discussion & thanks again for taking the time to try my suggestions. Looking forward to hearing back from you! 
      • jbassett's avatar
        jbassett
        New member | Level 2
        7 years ago

        Hello Jane


        So far I have uninstalled DropBox, Shut Down the PC, restarted PC and reinstalled DropBox using the offline installer link you provided. Antivirus was disabled during this reinstallation process.


        Reinstall completed successfully and the "Set Up Dropbox" dialog window appeared, but it is corrupted (either shows as black or contains other artifacts).


        I have tried minimizing the window and then showing it again but it is still corrupted so the username/password/sign-in buttons cannot be seen.


        I have tried the sign-in procedure both on my work Internet connection and my home Internet connection.


        Regards


        Jason

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