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ddefailly's avatar
ddefailly
Explorer | Level 4
7 years ago

Blank login screen with newly-installed Dropbox on Windows 10

Hi  After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be lin...
desktop
Setting up the apps
Windows
  • Jane's avatar
    Jane
    7 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
 
Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
  • Waylonf's avatar
    Waylonf
    New member | Level 2
    7 years ago

    Hi Jane, I am having the same issue and have tried all the solutions I could find which includes all of the above steps as well as performing the advanced removal steps on your documentation.

     

    If resolved please share the steps so that I can attempt to resolve my issue.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey Waylonf, usually the blank Sign In screens indicates that there’s something in your network that blocks the installation from being carried correctly. 
       
      As you’ve already mentioned that you’ve performed some troubleshooting on your own though (which is very much appreciated & thanks for letting me know), I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check on one specific example. 
       
      Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again for taking the time to drop us a line here & I’ll be awaiting your next reply!
      • ddefailly's avatar
        ddefailly
        Explorer | Level 4
        7 years ago
        When initiating this ticket I was trying to connect from my office.

        In the meantime, I tested logging in from home to check if the problem was router related.
        It probably was as I didn't have the blank page problem at home.

        Nevertheless I did not log in at home as I wanted to have it work at the office.

        I replicated the settings of my router (same router, same ISP) at my office as at home (firewall off), to no avail.
        I even put my laptop in the DMZ. Didn't work.

        Finally I got it working by disconnecting my laptop and tethering it to my smartphone.
        I got the screen as expected and connected.

        I am now back on my ISP connection and it works.

        There definitely is a design problem of your end. My setup is a plain vanilla ISP router modem with no specific setup.

        Thanks anyway !

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