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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
Jane
Dropbox Staff
Dropbox StaffHey a7med3wedan,
Thanks for getting in touch with us on Community with this screenshot, much appreciated!
As my colleague Zed mentioned above, usually this is because of an Antivirus, firewall, proxy setting or network domain blocking Dropbox.
If you have followed the steps above and this persists, I'd be more than glad to investigate this case with you. Could you please log a ticket and let me know a ticket ID in your reply, so that I follow-up?
Thanks in advance for your cooperation, looking forward to hearing back from you!
Kind regards,
JaneA
I have another PC with this issue.
I have done nothing to the PC over the past week (except maybe install Windows updates) and yet today Dropbox login screen is now working.
- Zed
Hey bluerandy,
If following the troubleshooting steps provided in this thread won't help on this, I'd strongly recommend raising a ticket with our support team about this so they can help.
Thank you!
I'm having similar problems. Windows 7 64-bit machine. Dropbox was working fine until a few days ago. I unlinked my two accounts (personal and plus), reformatted the drive they were on, re-installed dropbox successfully, but now get a blank 'Set Up Dropbox' window when trying to re-link the accounts. I've tried installing a previous version (15.4.22) as suggested in several posts, which gets me to a sign-in, but then throws up an error message telling me that I need to update to the current version of Dropbox. I rely upon Dropbox to do my work. Although I can still see my files online, it's critical that I'm able to use desktop functionality to work effectively. I'd be grateful for a fix to this problem ASAP. I've raised a support ticket.
Hi,
Just wanted to update on this forum that my dropbox is finally up and running. All i did was update my laptop drivers from this site https://drp.su/en. Something clicked and my dropbox started working fine. Hence, just try updating your desktop/laptop drivers once and maybe it will work.
Warm Regards
Derick
