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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
Same problems persists on my PC as well. Wondering if there is a bug in the new installer. I have been following it up on e-mails, sharing all screenshots. Ticket number is #5821620
Hoping to expect a resolution to this at the earliest.
Derick
Zed
Dropbox Staff
Dropbox StaffHi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.
Thank you!
- Over the past 3-4 days, I have been doing all that is mentioned above and have also submitted screen shots to your team. The ticket for the same is raised #5821620
- Zed
Hey dhfernz,
Thanks for the ticket ID! I located your case and your ticket is now escalated to our experts. They'll review your case and come back to you as soon as possible on this.
We appreciate your patience, thanks!
I was able to workaround the issue.
I noticed the PCs that have the issue were using static IP address. The ones with DHCP did not have the problem.
I switched the trouble PC to DHCP and the problem went away. I was able to login. I was then able to switch back to a static IP address and dropbox works as normal.
So you'd think there is a difference somehow between the network setting between the DHCP and static PCs, but I have a staticly assigned Windows 10 PC that also does NOT have the problem. I used the same IP address as the problem PC (only one connected to the network at a time, obviously).
So, it seems it only occurs on a Windows 7 Pro PC and using static IP address. It could be some Windows Update patch.
I have not been able to use a different network to test. However, I had my network team check outgoing connections from my PC during the dropbox blank login screen and there were none. So that tells me that whatever is blocking the connection blocks it before it reaches the network firewall. (I have tried 3 different workgroup switches of different makes and models, btw)
