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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
I experienced the same issue this week setting up a new Mac. After traying many different resolutions without success, I was able to resolve the issue by setting DropBox app to run in 32-bit mode. Once I made that change, the sign in dialog appears normally. Once I signed in I changed it back to 64-bit mode and it works great.
- Install DropBox desktop application.
- Open your Applicatons Folder.
- Righ Click DropBox application > Get Info
- Check "Open in 32-bit Mode"
- Close the dialog box
- Launch DropBox desktop application and sign in.
- Repeat steps 2 - 5 (uncheck "Open in 32-bit mode"
- Restart the application.
Hope this helps someone. I spent hours on this.
DM
I am also having the same issue with the blank login screen, even after completly disabling the firewall. The 'workaround' of simply trying to guess where the username/pw prompts are works OK for the personal account, but then when i try to add a linked account, that screen also comes up as blank and doesn't appear to follow the same layout. File version 22.4.24.0
Try this:
I had the same issue Windows 7 Pro (32bit) clean install. Downloaded the current version of windows desktop app v26.4.24 and got the blank sign-in pop up screen. The issue I have found to be to do with Internet Explorer default settings (regardles of the browser you use) as IE is still part of the OS in Win 7 and nothing to do with firewalls or AV software. This has worked at home and at work on Desktop and Laptops running windows 7 (32bit and 64 bit)
This is what worked for me:
1. Go to Control Panel > Network and Internet and click Internet Options
2. The Internet Properties window will pop up. Then click the Security tab
3. Then click Trusted Sites (green tick) icon and click the Sites button
4. Where is says "Add this website to the zone:" type: https://www.dropbox.com and then click the Add button
5. Click Close button, Apply button, OK button
6. Exit the dropbox app in the system tray.
7. Reboot your PC
You should now see the pop up with the dropbox logo, google sign in and normal sign in window clearly.
Hope this helps others who've had this issue.
