You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
I have a couple of Enterprise Macs running Sierra 10.12.3, and I am unable to setup the Desktop app on them. On both I receive a Blank White screen after launching the application from the Applications Folder. I am currenty trying to install version 19.4.13. I thought the issue was the Mobile Device Management software we use, Airwatch, was the issue. After removing Airwatch however, the issue persists. Any help would be greatly appreciated.
Zed
Dropbox Staff
Dropbox StaffHello Servontius,
Please try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.
If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Once you do, please let us know here with the ticket ID so that we can help.
Thank you!
I get the same. I'm using Windows 7. Installation seems to go OK then get a "Set Up Dropbox" screen pop. Screen then gets 2 columns of numbers - possibly files sizes- then sticks.
- Mark
Super User II
And have you done whats been suggested?Should have said. I click on "Click here to sign in and get started". A box "Set Up Dropbox" appears but it stays blank.
Same here. Windows 7, installation seems to go OK, then the "Set Up Dropbox" screen pop, a few seconds later blank screen and "Not Responding".
Firewall allowing "Dropbox" and "DropboxUpdate": check
Antivirus disabled: check
Please Help!!!!!
I have the exact same problem. Download app of 76mb then trying to create account it goes blank small screen with "not responding". Also windows 7 (professional). Driving me insane....
- MarkAgain, have you done whats been suggested and if so have you then logged a ticket?
I have disabled my anti virus but Dropbox setup is still not responding and I can't finish setting it up on my laptop. How can I link my Dropbox account to this installation?
