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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
I would like to get the Windows 7 (64-bit) Dropbox desktop client working for a number of users in our department. However, after installing the desktop client, I can not login to Dropbox.
The installation succeeds on our Windows 7 workstations, but when starting Dropbox I only see a "Set Up Dropbox" window that is all white; there is no login/password box presented in that window.
How does one get around this? The product doesn't work particularly well if one can't get logged in.
So far, I have tried 18.4.32, 19.4.13 and 20.3.17 (beta) offline installers; they all exhibit the same behavior.
- Zed
Dropbox Staff
Hello,
As a first step I would recommend downloading the latest stable version of the Dropbox app .
Then make sure that you use the latest drivers for your graphics card on your system. Please note that trying to install Dropbox in a VM software environment could cause such issues.
If the issue persists, please contact our Support Team and submit a ticket about this, we'll be happy to look into it further.
Thank you!
The issues being reported ARE with the latest stable Dropbox client.
Ticket #5515991 submitted.
This generated an autoresponse directing me to this link:
https://www.dropbox.com/help/9305?ref=ar
that did not have any further useful information, then the ticket was marked as solved.
Definitely less than useful. :(
When I try to activate the Windows app (on Win 7), I get a blank dialog box. I have uninstalled and reinstalled Dropbox twice on this machine with no joy. This used to work fine until about two weeks ago (Windows update?). Does anyone have any ideas on how to resolve this?
Thank you for your time and help.
- Mark
Super User II
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a version in the 15.4.x series. That should work
Mark wrote:
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a version in the 15.4.x series. That should workIt did not work: Got the error message "this is not a current version of Dropbox" and was directed to download the latest version. In addition to wasting time installing this old version, I have installed the 'latest version' 10 times today, rebooted many times, reset TCP/IP connections, Tried downloading the installation file to my computer to download offline. I still cannot link my computer to my dropbox account because the Set Up Drop Box dialog box is blank.
If I click all over that blank box, the 'reset password' window comes up in a browser, but that's not what I needed.
And yes, my graphics card driver is up to date, I just spent 2 hours finding that out.
Here's another thread on this problem -- https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/199392
- MarkTry downgrading to a one in the 15.4.x branch from https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000
I have the same issue here. New computer and I can not access any of my files. No way am I going to use a browser to do this.
Workaround.... I was installing 19.4.13 whilst logged onto the machine remotely using Remote Desktop Protocol. I had to log off go to the actual machine and install fromt he console. Looks like remote install is not possible. Lets hope this BUG is fixed ASAP.
BUG FIX PLEASEThe remote desktop connection seems to be the cause of the trouble I was seeing. Since the KVM switch on my desk died, I've had to use RDP connections to my test Windows computers.
This will get me going for most users using Dropbox, although seeing this work when connected via RDP would be MUCH better...
- MarkNot sure if it will work, but, another thread has just said turning off Windows Firewall fixed it. Possibly worth a try?
Tried that before contacting Dropbox support (who were helpful after my ticket was closed and reopened). Wasn't enough to make the "stable" client work properly over remote desktop connection. It would work fine if the user were logged in at the console of the computer in question without any firewall tweaks...I would expect firewall issues to break the client no matter where the client was run.
