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Lesley05's avatar
Lesley05
Explorer | Level 4
7 months ago

Backed up PC files no longer appearing in the app. Windows 11.

Hi, I backup a folder from my Windows 11 PC to Dropbox. The folder used to appear in the app along with the other files I keep in Dropbox. I just noticed that the backed up folder is no longer vis...
Dropbox Backup
Mobile
Setting up the apps
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hey Lesley05, welcome to our Community! 

 

When you say that the folder is visible on your PC, would you mind clarifying its path? 

 

Also, when you open your app's preferences, and check your Backups tab do you see the word Beta written on the top left, by any chance? 

 

Let me know more, and we'll take it from there!

  • Lesley05's avatar
    Lesley05
    Explorer | Level 4
    7 months ago

    Hi Megan, 
    Thanks for responding so quickly. 
    The backup folder path on the PC is 
    C:\Users\***\documents 

    On Dropbox, it just says 
    PC Documents 

    I don't see any "preferences" settings in either the Android or Windows 11 apps. 
    Which app are you referring to and can you please provide instructions on how to check it? 
    Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey Lesley05, thanks for the heads up! 

       

      Would you mind checking your Backup tab online, to let me know if you have the feature enabled? 

       

      As for the app's preferences, you should be able to access them by clicking the Dropbox icon in your taskbar. Then click your avatar (profile picture or initials) in the top-right corner, and then click Preferences.

       

      If you visit your account on the web, are you able to see the folder there? 

      • Lesley05's avatar
        Lesley05
        Explorer | Level 4
        7 months ago
        Hello again Megan,
        I'm away from my PC today and will check this out tomorrow evening.
        (UK time)
        Thanks again for your help

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