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Forum Discussion
Authentication required on ipad files app
Hello, when trying to import from the files app on an iPad, it keeps asking for authentication in the Dropbox app, I did logged myself in the app but Files keeps asking and don’t give me access to ...
- My issue was resolved when I used the Files app on a different device (Pad) to access Dropbox and then returned to the 1st device (iPhone) to find that the problem was fixed. I took this opportunity to clean up the device list info in Dropbox/Settings/Security in case Dropbox Security is to blame. Hope this helps someone .....
Hi pasto (and everyone!)
Sorry to hear you're experiencing this issue. We've fixed this for the next release, but it won't be out for about a week and a half.
In the meantime, we do have a workaroudn: After you've logged into Dropbox, simply restart your device. It's sort of annoying as a workaround, but we've found it consistently works because the restart makes all of the underlying process associated with the Files app restart as well, which breaks out of the authentication issue.
Please note: This workaround will not work if you're logged out when the device is restarted.
Cheers!
Lusil
Dropbox Staff
Dropbox Staff
I’m also having this issue without having a passcode enabled.
iOS 12.1
Dropbox app 120.2.4
- My issue was resolved when I used the Files app on a different device (Pad) to access Dropbox and then returned to the 1st device (iPhone) to find that the problem was fixed. I took this opportunity to clean up the device list info in Dropbox/Settings/Security in case Dropbox Security is to blame. Hope this helps someone .....
