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monicakin

Explorer | Level 3

2 years ago

Application not submitting

Export

Mobile

Yve360

New member | Level 2

2 years ago

Yes I have tried the previous suggestions. I am having this issue on several roles.

Nancy

Dropbox Staff

2 years ago

Okay, in this case, we can log a ticket for you, and send it over to this email address. Let me know if that’s alright.

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I am a college student attempting to apply for the summer internship and am having a hard time. I fill out all the boxes and when I hit submit it brings me to the top of the page and does not sub...","body@stringLength":"299","rawBody":"

Hi! I am a college student attempting to apply for the summer internship and am having a hard time. I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application. I cannot find anywhere to contact Dropbox. Any help would be appreciated.

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Okay, in this case, we can log a ticket for you, and send it over to this email address. Let me know if that’s alright.

","body@stringLength":"222","rawBody":"

Okay, in this case, we can log a ticket for you, and send it over to this email address. Let me know if that’s alright.

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Yes I have tried the previous suggestions. I am having this issue on several roles.

","body@stringLength":"96","rawBody":"

Yes I have tried the previous suggestions. I am having this issue on several roles.

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Application not submitting","moderationData":{"__ref":"ModerationData:moderation_data:744410"},"body":"

yes that is fine

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"24","kudosSumWeight":0,"postTime":"2024-01-17T16:33:00.938-08:00","lastPublishTime":"2024-01-17T16:33:00.938-08:00","metrics":{"__typename":"MessageMetrics","views":1746},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:739615/message:744410","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"29","rawBody":"

yes that is fine

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:744410_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:1796606":{"__typename":"User","id":"user:1796606","uid":1796606,"login":"SarahLou","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-01-22T09:48:20.315-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1796606"},"ModerationData:moderation_data:746527":{"__typename":"ModerationData","id":"moderation_data:746527","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:746527":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1796606"},"id":"message:746527","revisionNum":1,"uid":746527,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:744405"},"conversation":{"__ref":"Conversation:conversation:739615"},"subject":"Re: Application not submitting","moderationData":{"__ref":"ModerationData:moderation_data:746527"},"body":"I am having this issue with this job post https://jobs.dropbox.com/listing/5602475/apply

I tried to do it in an incognito window as well and it’s still not allowing me to submit.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"postTime":"2024-01-22T09:49:30.380-08:00","lastPublishTime":"2024-01-22T09:49:30.380-08:00","metrics":{"__typename":"MessageMetrics","views":899},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:739615/message:746527","repliesCount":8,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"292","rawBody":"I am having this issue with this job post https://jobs.dropbox.com/listing/5602475/apply

I tried to do it in an incognito window as well and it’s still not allowing me to submit.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:746527_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:746855":{"__typename":"ModerationData","id":"moderation_data:746855","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:746855":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1446775"},"id":"message:746855","revisionNum":1,"uid":746855,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:746527"},"conversation":{"__ref":"Conversation:conversation:739615"},"subject":"Re: Application not submitting","moderationData":{"__ref":"ModerationData:moderation_data:746855"},"body":"

Hey SarahLou! Our team is currently looking into it, so we’ll let you know as soon as we have more updates.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"109","kudosSumWeight":0,"postTime":"2024-01-24T03:27:07.656-08:00","lastPublishTime":"2024-01-24T03:27:07.656-08:00","metrics":{"__typename":"MessageMetrics","views":872},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:739615/message:746855","repliesCount":7,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"304","rawBody":"

Hey ! Our team is currently looking into it, so we’ll let you know as soon as we have more updates.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:746855_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMS1mRnJCamo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMS1mRnJCamo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:1":{"__typename":"Rank","id":"rank:1","position":0,"name":"Community Manager","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMS1mRnJCamo\"}"},"rankStyle":"TEXT"},"User:user:1702961":{"__typename":"User","id":"user:1702961","uid":1702961,"login":"Sam DBX","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-10T08:08:05.592-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNzAyOTYxLTM4MzYxaTZBNDU3NDdGMzQ4NzU4OTU"},"rank":{"__ref":"Rank:rank:1"},"entityType":"USER","eventPath":"community:mxpez29397/user:1702961"},"ModerationData:moderation_data:747943":{"__typename":"ModerationData","id":"moderation_data:747943","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:747943":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1702961"},"id":"message:747943","revisionNum":1,"uid":747943,"depth":10,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:746855"},"conversation":{"__ref":"Conversation:conversation:739615"},"subject":"Re: Application not submitting","moderationData":{"__ref":"ModerationData:moderation_data:747943"},"body":"

Hi SarahLou 👋🏽

If you're still having issues with this application, you can reach out via email at: accommodations@dropbox.com

Thank you, and good luck.

Sam

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"211","kudosSumWeight":1,"postTime":"2024-01-30T01:38:48.039-08:00","lastPublishTime":"2024-01-30T01:38:48.039-08:00","metrics":{"__typename":"MessageMetrics","views":1763},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:739615/message:747943","repliesCount":6,"readOnly":false,"customFields":[],"editFrozen":false,"body@stringLength":"617","rawBody":"

Hi 👋🏽

If you're still having issues with this application, you can reach out via email at: accommodations@dropbox.com

Thank you, and good luck.

Sam

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Hi Sam,

I'm still having the same issue. I already tried sending an email to the one you've suggested above. However, they've responded that the email does not address these matters. I've already tried to do the suggestions in this thread (clear cache, different browser etc.).

The role in question is here: https://jobs.dropbox.com/listing/6112367?gh_src=aonhf1

Please advise

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I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application.

Are you sure that you're not missing any fields?

I just tested the form. The first attempt failed to submit and I was brought back to the top of the page, but if I scrolled to the bottom there was a message in red that a field was missing. Below that was an \"Add Another\" link intended for adding employment history. Once I added an entry there, the form submitted without an issue.

This is the form after attempting to submit it the first time:

Form error after trying to submit without adding any employment history.

This is the form after expanding the section to add employment history:

Form after expaning the section for employment history.

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I fill out all the boxes and when I hit submit it brings me to the top of the page and does not submit my application.

Are you sure that you're not missing any fields?

This is the form after attempting to submit it the first time:

Form error after trying to submit without adding any employment history.

This is the form after expanding the section to add employment history:

Form after expaning the section for employment history.

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And just to add, when viewing the empty form before trying to submit it the first time, the Employment section is there and marked as required, though it's easy to miss as there are no fields visible to start with.

BenDBX Perhaps the initial set of fields can be made visible to show that they're required, and clicking the Add Another link adds a second set, rather than the initial set.

Tagging you because I wasn't sure who to tag for this issue.

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Perhaps the initial set of fields can be made visible to show that they're required, and clicking the Add Another link adds a second set, rather than the initial set.

Tagging you because I wasn't sure who to tag for this issue.

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Thanks Rich and emeister for flagging this! I'll pass all of this onto our talent team for review. I agree that showing the Employment history fields would clear up the confusion here.

emeister were you able to submit the application with Rich's suggestions? Please let me know if you're still having difficulty!

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Thanks and for flagging this! I'll pass all of this onto our talent team for review. I agree that showing the Employment history fields would clear up the confusion here.

were you able to submit the application with Rich's suggestions? Please let me know if you're still having difficulty!

Hi Sam, I am currently experiencing the same issue. Could I also submit my application to the email provided? accommodations@dropbox.com if not, Please advise on the next step. Thank you.

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Hi Sam, I am currently experiencing the same issue. Could I also submit my application to the email provided? accommodations@dropbox.com if not, Please advise on the next step. Thank you.

Hey @jerryhsi - thanks for bringing this to our attention.

I'm afraid you won't be able to submit your application to the email address you mentioned, but have you ensured that you're following the steps @Rich previously outlined?

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Hey @jerryhsi - thanks for bringing this to our attention.

I'm afraid you won't be able to submit your application to the email address you mentioned, but have you ensured that you're following the steps @Rich previously outlined?

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