You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Stuart C.4's avatar
Stuart C.4
New member | Level 1
10 years ago

Android phone storage is filled with dropbox files that have never been opened on the phone

My phone is running out of storage because a very large number of my dropbox files are stored in the folder /storage/emulated/0/DocumentSync. Most of these were never opened on the mobile. I have no ...
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey WonderWoman, 

     

    I'm here to help you out install Dropbox across your devices. 

     

    Please keep in mind that, when it comes to the Dropbox mobile application, it functions differently than the desktop one, hence the files are previews and they do not take up any space on your phone's memory, except from the ones that you decide to use offline. 

     

    Moreover, if you'd like to free up some space on your phone, the ideal solution for you is to user the Camera uploads feature, that automatically adds photos and videos from your camera, phone, or tablet to Dropbox. Your photos and videos are then available and viewable from anywhere in your Dropbox account. 

     

    If you'd like me to further clarify, just let me know in your reply, it'll be a pleasure to follow-up. 

     

    Warm regards, 

    JaneA

  • Jane's avatar
    Jane
    8 years ago

    Hey WonderWoman, 

     

    Just keep in mind that anything outside the Dropbox application on your phone doesn't sync to the web, so it doesn't affect your Dropbox account at all. If you decide to use the Camera Uploads feature, you can go ahead and delete your files from your mobile after they're transferred on the web to free up some space. 

     

    Happy Dropboxing, hope you have a great weekend ahead! 

     

    Warm regards, 
    JaneA
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

but keep getting the Dropbox full message.

That message is referring to the space in your Dropbox account; not the space on your phone. You can view your Dropbox usage on your Account page.

  • sloppysmusic's avatar
    sloppysmusic
    Helpful | Level 5
    9 years ago

    "That message is referring to the space in your Dropbox account;"

     

    Really? then why do I pay to have the 1TB option, which at moment has LESS than 8GB in it?

    The space in ac is fine so the message is NOT referring to that.

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