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Forum Discussion
Android phone storage is filled with dropbox files that have never been opened on the phone
My phone is running out of storage because a very large number of my dropbox files are stored in the folder /storage/emulated/0/DocumentSync. Most of these were never opened on the mobile. I have no ...
Hey WonderWoman,
I'm here to help you out install Dropbox across your devices.
Please keep in mind that, when it comes to the Dropbox mobile application, it functions differently than the desktop one, hence the files are previews and they do not take up any space on your phone's memory, except from the ones that you decide to use offline.
Moreover, if you'd like to free up some space on your phone,
Hey WonderWoman,
Just keep in mind that anything outside the Dropbox application on your phone doesn't sync to the web, so it doesn't affect your Dropbox account at all. If you decide to use the Camera Uploads feature, you can go ahead and delete your files from your mobile after they're transferred on the web to free up some space.
Happy Dropboxing, hope you have a great weekend ahead!
Hi, your message regarding Dropbox using internal storeage on Samsung Galaxy devices was in 2015, with no more information since then. My Samsung Galaxy 7 is at 95% storage and when I look at the details of the Droxbox App it says it is using 13.46GB storage so this is my problem. I have just recently signed up for Dropbox Pro with a monthly payment. Can you tell me why the app is using all my internal storage and cann I CLEAR DATA without it deleting photos from my dropbox??
Rich
Super User II
Super User IIMake sure you're not using Samsung's DocumentSync.
- This is not the problem on my phone... Any other ideas? I have too much stuff on my Dropbox to have it all synced with my phone. Thing is I want access to the folders and I want my phone camera to sync up pics to Dropbox for safe storage. Once they're on Dropbox I don't need them on my phone as I'm now doubling up. Dropbox is quickly becoming really annoying as it is taking up too much space on my phone and laptop!
- Jane
Dropbox Staff
Hey WonderWoman,
I'm here to help you out install Dropbox across your devices.
Please keep in mind that, when it comes to the Dropbox mobile application, it functions differently than the desktop one, hence the files are previews and they do not take up any space on your phone's memory, except from the ones that you decide to use offline.
Moreover, if you'd like to free up some space on your phone,
- Thanks Jane. If I delete pics and vids from my phone, will these also be deleted these from my Dropbox?
