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SteveB00's avatar
SteveB00
New member | Level 2
10 days ago

After migrating to macOS Sequoia, Dropbox appears under "Favorites" and I can't make files offline.

I just migrated my MacBook Pro running Sonoma to a Mac Mini M4 running Sequoia. The migrated Dropbox app wouldn't open so I trashed it and downloaded a new one. On the MacBook Pro my Dropbox appears ...
desktop
Mac
  • Walter's avatar
    Walter
    10 days ago

    Ah, I see now - apologies for this SteveB00  

    In this case, you should be able to delete it without affecting any of your files in Dropbox.

    Let me know of any updates! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey SteveB00 - sorry to hear about this.

Just to make sure we're on the same page, could you clarify the status and version of the Dropbox desktop app as shown in your menu bar and send us a screenshot of how this looks on your end so that we can have  a visual too?

Also, upon installing the app on the Mac Mini, you should have been asked which folders you'd like to be synced on your computer. Did you not get that option? 

If you navigate to the app's preferences under the sync tab, which is the location of your Dropbox folder? 

Let us know more and we'll take it from there, Steve. 

Steve B.89's avatar
Steve B.89
Helpful | Level 6
10 days ago

Thanks for the prompt reply, especially this time of year!

The Dropbox app is  v214.4.5217.

I don’t recall being asked for specific folders, just offered the opportunity to sign into my DB account. I may well have this wrong as I’ve installed and authorised a few items today.

The Dropbox location is: /Users/< my username>/<business name> Dropbox.

Thanks again, Walter.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    Can you send me a screenshot of where you noticed the "This is an unlinked Dropbox." message too, Steve? 

    As for accessing the folders you mentioned, you should be able to set them to be available offline on your computer instead of online-only by right clicking on them and selecting the relevant option. 

    If you don't get any Dropbox options when right clicking on the files and folders within your Dropbox folder, please send me a screenshot of that as well. 

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