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ardmara's avatar
ardmara
Helpful | Level 6
3 years ago

After Dropbox update it won't open on startup (Mac); asks me to go to dropboxer.net

I got a request from dropbox to make an update which would move the dropbox from one place on the Mac to another (Monterey 12.6). I did this. since then when I start up I get a pop-up message on the ...
Desktop
Error Messages
Install
Mac
Setting up the apps
  • Emmet's avatar
    Emmet
    2 years ago

    Hi everyone, 

     

    Thank you for your patience. We can confirm that this issue has been resolved. The link has since been updated with our latest version, so please make sure you're up-to-date on the latest stable build. 

     

    Regards,

     

    Emmet 

ardmara's avatar
ardmara
Helpful | Level 6

 Here it is. I've uninstalled dropbox from my mac and re-installed it now. Will see how it works today.

ardmara's avatar
ardmara
Helpful | Level 6
3 years ago

No, I'm still getting the same message. When I click the 'get help' button, I get this (Then it has my google email beneath it and my work email, but I cropped them out for this share): 

 

  • ardmara's avatar
    ardmara
    Helpful | Level 6
    3 years ago

    to clarify: I click the 'get help button, it takes me to safari, where that message comes up on the screen.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi ardmara, can you try to click the "OK" button, then try to start the desktop app again? Does it still fail to open after that?

      • ardmara's avatar
        ardmara
        Helpful | Level 6
        3 years ago

        yes, I can get it open, but I have to do this every time I open up the computer - open safari, go to my dropbox account, and then it will open on the desktop.

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