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Forum Discussion

7KW's avatar
7KW
Helpful | Level 6
5 years ago

Why is storage space full?

It is very frustrating to not find a contact email anywhere for free Dropbox users to get a definite answer to resolve an issue. I read similar postings on the forum similar to my question, but none ...
Storage space
  • 7KW's avatar
    7KW
    5 years ago

    Hello Jay and SenaT

     

    I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.

     

    I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem. 

SenaT's avatar
SenaT
Explorer | Level 3
5 years ago

I have a similar issue. I have only used 363 MB of a basic account (2GB) and I received an email from Dropbox that I have exceeded my quota and have to upgrade. WTH? Is Dropbox confused between MB and GB?!?!

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi 7KW, it sounds like you have more data on your account than you're aware of. Have you tried calculating the size of folders on your account to ensure that there isn't a single folder or file which is taking up a lot of data?

     

    SenaT, were you added to a shared folder which contained a lot of data back then? Are you still experiencing this issue on your account regarding the quota, and have you received any emails since then?

    • 7KW's avatar
      7KW
      Helpful | Level 6
      5 years ago

      Hello Jay and SenaT

       

      I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.

       

      I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem. 

    • SenaT's avatar
      SenaT
      Explorer | Level 3
      5 years ago

      Hi Jay: The warning e-mail was sent to the same e-mail whose Dropbox usage is 363MB out of 2 TB.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey SenaT, thanks for checking that for us. 

         

        Did you receive any notification about being added to a shared folder by any chance? 

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