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Forum Discussion
Why is storage space full?
It is very frustrating to not find a contact email anywhere for free Dropbox users to get a definite answer to resolve an issue. I read similar postings on the forum similar to my question, but none ...
Hello Jay and SenaT
I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.
I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem.
I received an email that I had exceeded my quota for my free account but I have only used 363MB out of the 2 GB allowance.
"You continue to be over your Dropbox storage quota. To add new files or continue auto-syncing, you must upgrade to Plus."
What is going on?
- Lusil
Dropbox Staff
Hey there SenaT, could it be that the email address you received the notification in, is not the same as the Dropbox account you're looking at?
You can check which email your Dropbox account is connected to by going to the General tab.
Have a look and let me know what you find. Cheers!
