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Forum Discussion

7KW's avatar
7KW
Helpful | Level 6
5 years ago

Why is storage space full?

It is very frustrating to not find a contact email anywhere for free Dropbox users to get a definite answer to resolve an issue. I read similar postings on the forum similar to my question, but none ...
Storage space
  • 7KW's avatar
    7KW
    5 years ago

    Hello Jay and SenaT

     

    I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.

     

    I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

So if you take a look at your account on the website, you can only see this shared folder 7KW?

 

Could it be that there's a 3rd party app connected and backing up to your account somehow? 

7KW's avatar
7KW
Helpful | Level 6
5 years ago

I disconnected all 3rd party apps as Walter made me aware of them. The account still shows full. What else is there to do?

 

Thanks.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago
    7KW wrote:

    I disconnected all 3rd party apps as Walter made me aware of them. The account still shows full. What else is there to do?

    If your Plan page is showing that you're using 6GB, then there's 6GB of data in your account. Have you browsed the folders on the Dropbox website? There has to be something there.

    • 7KW's avatar
      7KW
      Helpful | Level 6
      5 years ago

      If your Plan page is showing that you're using 6GB, then there's 6GB of data in your account. Have you browsed the folders on the Dropbox website? There has to be something there.

       

      Rich or anyone else, the answer is in the previous replies. I have explained it all. Please read them if you want to help me. If it is not possible to fix the "out of space" prompt, then, the best next thing will be to close the Dropbox account.

       

      Someone, let me know what else I can do to fix this annoying problem. I repeat, everything is empty in the 3 folders that exist in the account. 

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