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Forum Discussion

7KW's avatar
7KW
Helpful | Level 6
5 years ago

Why is storage space full?

It is very frustrating to not find a contact email anywhere for free Dropbox users to get a definite answer to resolve an issue. I read similar postings on the forum similar to my question, but none ...
Storage space
  • 7KW's avatar
    7KW
    4 years ago

    Hello Jay and SenaT

     

    I went ahead and calculated the size of the folders. I learned something new–thanks. I did find other folders that were not visible to me. I deleted all except for a total of four folders. One shared folder shows 24.MB and the others are 0 empty, as the calculated numbers showed.

     

    I feel good about this cleanup. Maybe this is it. If I receive more emails regarding the quota saying is full, I will be back for more help. Thank you both for your replies. I appreciate it. Let's hope this is the end of this problem. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there 7KW; thanks for using Dropbox and welcome to our Community!

 

Could you please let me know what is your account's plan tab reporting regarding your quota?

 

Thanks! 

7KW's avatar
7KW
Helpful | Level 6
4 years ago

Hi - The plan tab says I have regular files of 6.06 GB. How can that be when I have empty folders. Where are those files?

Thanks for your help.

 

p.s. I hope someone sends an email when there is a reply to my post. I did not receive an email to the first reply.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey 7KW, you can set to receive notifications from threads you're mentioned in and boards you're subscribed to from your Dropbox Community settings. 

     

    You can change them from your Dropbox Community settings, under Notification Settings in Subscriptions & Notifications. 

     

    As for your account's storage, could you let us what sort of content occupies majority of your space according to the Plan tab? Is it personal or shared content? 

     

    If you're not too sure, you can always just send us a screenshot of it, so that we have a better visual of it as well. 

    • 7KW's avatar
      7KW
      Helpful | Level 6
      4 years ago

      Hello - The Plan tab says my personal account is full. (6.06 GB) Shared files (24.28 MB) This is the only account I have.

      As I mentioned before. I am not using Dropbox at all. Before downgrading, I downloaded my files then deleted all files from Dropbox except for the shared folder which I use once a year. I did all that via the Website with help from support. On my Dropbox desktop, all remaining folders (three) are empty except for the shared one. So why is my account full?

       

      By the way, you said "you can always just send us a screenshot of it", how can I send anything to support if there is no email access for free accounts? And I don't see a "files upload link" anywhere. The only help I can get is through here (the community). And as I said before in a previous message, we should all have direct support access for free accounts as well. A business as big as Dropbox should not put it just on to the community to reply. If other large businesses can take care of their customers directly, so can Dropbox.

       

      Thanks for your assistance. It is appreciated.

About Storage Space

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