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Forum Discussion

TeeKoo_Fi's avatar
TeeKoo_Fi
Helpful | Level 6
3 months ago

Why do I get this kind of threatening email from Dropbox that I'll lose access to my files?

I get this email almost daily: "Eligibility confirmed: NAME, you'll lose access to your files if you don't act soon!" I have 1,7 / 2.0 GB on my free storage. What do you mean by this message? ...
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  • TeeKoo_Fi's avatar
    TeeKoo_Fi
    2 months ago
    Thank You Megan for your support and your clear message.

    I did misunderstand the "you'll lose access to your files if you don't act soon!" statement then.

    I thought I would lose the files which I have uploaded.

    Thank You.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

If you are getting messages saying you are at risk of files being deleted then its true - would you rather they DIDNT tell you and you lost the files? 

 

Have you looked at www.dropbox.com/backups to make sure that's not activated and using the quota up as well? Note that doesn't appear on the standard quota page. 

  • TeeKoo_Fi's avatar
    TeeKoo_Fi
    Helpful | Level 6
    2 months ago
    Sorry, but I do have difficulties in understanding this.

    I have used 1,7 out of 2,0 only.
    Can you please explain, why am I at risk of losing something?

    Shouldn't I be allowed to upload almost 0,3 more, then I can accept that I have reached the limit. And, there will be consequencies, like losing something or all my data.

    And again, I'm not a native EN speaker, so I perhaps do not understand all the nuances related to their " you'll "s.

    Sorry again, can you please explain in a way that even a rock would understand.

    Thank you

    • TeeKoo_Fi's avatar
      TeeKoo_Fi
      Helpful | Level 6
      2 months ago
      ...Sorry, I forgot to add that I have not activated any backups.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey TeeKoo_Fi, I'd be happy to explain! 

         

        Please be aware that Dropbox will not delete any of your files. 

         

        However, if your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files, hence the message. 

         

        If you need something else, please let me know and I will be more than happy to help every step of the way. 

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