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Forum Discussion
Why can't I add files to my free account?
I am well below my storage space, yet I can't upload anything; I get the message that I am out of storage space. The details are as follows: Using 0.01 GB of 2 GB space.
Can anyone tell me ...
- Hi, Jay. I tried uploading something I knew was very small, and it uploaded. Maybe the sender didn’t tell me how large the other file was, because I can’t see it because it won’t open in Dropbox. I’ll check with that person and come back to this community forum if I need further help. Thank you. In other words, maybe dropbox denied it because it knew it would go beyond my quota.
Jay
Dropbox Staff
Dropbox StaffHi gkrupp56, thanks for bringing this to our attention.
Could you attach a screenshot showing the error message you're getting, as well as one of your quota page?
This will help me to assist further!
- Thank you for your reply, Jay. For the life of me, I cannot figure out how to send you a screenshot via this email. If you can give me any guidance, I would appreciate it.
