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Forum Discussion
Squigley
2 years agoExplorer | Level 3
Storage on a family account not full but not allowing me to add files
I am a member of a family account (not the manager) and we have a 2TB plan, the plan has only had 1.1TB of storage used, I am trying to add more files but it is saying I don't have enough space.
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Squigley
Explorer | Level 3
Great point Rich, I have double checked and I am a memeber of the family plan. On the plan page it says my subscription is Dropbox family, then goes on to say the familiy is using 54.83% ofour 2TB. My usage is showing as 1.03Gb files, and 1.14Gb of back ups
Hannah
2 years agoDropbox Staff
Thanks for letting us know, Squigley.
Can you please send us a screenshot of the error message about not having enough space?
Just make sure to hide any personal info on the screenshot.
- Squigley2 years agoExplorer | Level 3
- Nancy2 years agoDropbox Staff
Thanks for that, Squigley, and sorry for jumping in.
Can you clarify what’s the overall size of the files you’re trying to upload to Dropbox?
- Squigley2 years agoExplorer | Level 3
I have tried to move 50gb of files from my pc to drop box. But I get a similar issue when trying to move lesser amounts.
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