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Forum Discussion

shnoozie's avatar
shnoozie
New member | Level 2
2 years ago

Storage limits reached despite paying for Plus account.

I have a dropbox plus account, I pay €120 each year and have plenty of storage space. a friend added me to her dropbox account and I now have a warning saying I dont have enough space and I need to u...
Plans
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
shnoozie wrote:

I have a dropbox plus account, I pay €120 each year and have plenty of storage space. a friend added me to her dropbox account and I now have a warning saying I dont have enough space and I need to upgrade to a plus account

You likely have more than one account; a Basic account and one that you're paying for. Look at your Plan page. If it says Basic, then you're signed in to a free account. Use the credit card charge lookup tool to identify the account you're paying for.

  • shnoozie's avatar
    shnoozie
    New member | Level 2
    2 years ago

    Thanks for your reply, when I try log into a different account (just to double check) it try to create an account for me, which must mean I dont have another account.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      shnoozie wrote:

      Thanks for your reply, when I try log into a different account (just to double check) it try to create an account for me, which must mean I dont have another account.

      Have you used the tool I linked to above to identify the account you're being charged for?

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